RESOLVE
Verifi RDR
Visa’s automated dispute resolution. You set the rules once; Visa’s decision engine applies them at the issuer and the dispute is resolved before it becomes a chargeback. Nothing arrives in anyone’s queue.
DISCOVER
What is Verifi RDR?
RDR is Visa’s automated pre-dispute programme, delivered through Verifi. You define the rules, such as value thresholds, categories, exclusions. When a dispute matches, Visa’s decision engine applies them at the issuer. The refund is issued and the chargeback never reaches you.
Resolved at the issuer
Visa applies your rules before a chargeback is raised. No alert to receive, no queue to work.
Rules you define
Thresholds, categories and exclusions set in advance, adjustable as your book changes.
Faster for the customer
The refund reaches them sooner than a dispute would, which is what they wanted from the dispute.
PROCESS
How Verifi RDR Works
1. Dispute Initiated
Customer initiates dispute and issuing bank sends Verifi RDR alert. Verifi RDR references merchants custom rule set. Moves to processing.
2. Automated Processing
Verifi RDR evaluates the dispute based on predefined rules set by the merchant.
3. Dispute Resolved
Disputes meeting the criteria are automatically refunded, preventing chargebacks.
MORE ABOUT
Verifi RDR
Integrate Verifi RDR seamlessly into your dispute management strategy to automate responses to incoming disputes, streamline operations and protect your bottom line. Benefit from standardized dispute resolution frameworks, quick dispute resolutions, and expert support.
Automated Pre-Dispute Resolution: Resolve disputes before they escalate into chargebacks.
Expert Support: Access expert assistance to set up and optimize your dispute resolution rules.
Broad Issuer Coverage: Ensure global coverage with participation from over 200 countries.
Ready to integrate with Verifi RDR?
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