RESOLVE
Verifi CDRN Alerts
Visa’s Cardholder Dispute Resolution Network. When a cardholder disputes a charge, CDRN delivers the alert to you, typically within 72 hours. That gives a window to refund before it becomes a chargeback.
DISCOVER
What is Verifi Alerts?
Verifi is Visa’s dispute resolution arm. It runs two pre-dispute programmes: CDRN, which sends the alert to you with a window to resolve it, and RDR, which resolves the dispute at the issuer using rules you set in advance.
Two ways to resolve
CDRN alerts come to you with a window to act. RDR resolves at the issuer with no action from you.
Visa network coverage
Strong coverage across Visa, with some coverage on other networks.
Seamless automation
CDRN alerts can be handled automatically through Dispute Intelligence. RDR is automated by design.
FEATURE
Verifi CDRN
Visa’s Cardholder Dispute Resolution Network delivers the alert to you, typically within 72 hours of the dispute being raised, with a window to refund before it becomes a chargeback. Partner CDRN with PayShields Dispute Intelligence product for full or partial automation of refunds.
- Strong coverage in the VISA network.
- Some coverage in the Mastercard network.
- Notification within 72 hours for disputes.
- Easily integrated with PayShield’s Dispute Intelligence.
Ready to integrate with Verifi CDRN Alerts?
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