RESOLVE
WinBack
Recover money after a chargeback has already posted. AI scores every dispute for value, evidence strength and win likelihood, builds the representment case against the specific reason code, and files it — so you fight only the ones worth fighting.
DISCOVER
What is WinBack?
Some disputes get through. The evidence did not qualify or the customer was determined. Representment is how you get it back — building a case, attaching evidence, and submitting it against the scheme’s deadline. Done manually it is slow, inconsistent, and frequently not worth the effort on small-value disputes.
WinBack automates the whole sequence and decides which disputes are worth pursuing before spending anything on them. The measure is net recovery, not win rate.
ROI-Based Decisioning
Value, fees, evidence strength and win likelihood assessed to maximise net recovery — not just win rate. A 90% win rate on cases that cost more to fight than they return is not a good outcome.
Automated Chargeback Representment
Cases built with AI-driven arguments, enriched evidence and reason-code-specific logic, then prepared and submitted inside scheme deadlines without manual effort.
Reporting & Recovery Insights
Recovery trends, win-rate predictions and operational insight through unified reporting.
PROCESS
How It Works?
1. Chargeback posts
the dispute has been decided against you and the funds are gone.
2. Scored for recovery
value, fees, evidence and win likelihood assessed. Low-value cases with weak evidence are not pursued.
3. Build case
evidence gathered and assembled into an argument matched to the reason code.
4. Filed within deadline
submitted through your acquirer, tracked to outcome.