RESOLVE
Chargeback Alerts
Find out a customer has disputed before it becomes a chargeback. Real-time alerts across the Visa and Mastercard pre-dispute networks give you a window to refund and stop the chargeback being raised. Protecting the fee, the fulfilment and your ratio.
DISCOVER
What is Chargeback Alert?
When a cardholder disputes a transaction with their bank, the bank raises a pre-dispute before it becomes a formal chargeback. Chargeback Alerts delivers that notification to you in real time.
You get a short window to act — refund the customer, stop the shipment, resolve it. That way, the chargeback is never raised. No fee, no ratio impact, and the goods stay in the warehouse.
Two networks, two ways of resolving. Ethoca and Verifi CDRN alerts come to you, and your team or your rules decide what happens. Visa RDR works the other way: Visa applies your rules on the issuer side and resolves the dispute automatically, with no action from you at all.
Real-Time Dispute Notification
Issuer dispute notifications received before eligible disputes become chargebacks.
Faster Resolution Workflows
Refund, review and escalation workflows automated using real-time alert data.
Reduced Chargeback Costs
Lower dispute fees, operational cost and downstream representment effort.
Improved Customer Outcomes
Disputes resolved earlier through faster refunds and a clearer resolution experience for the customer.
Three Networks, Two Ways of Working
When a cardholder disputes a transaction with their bank, the bank raises a pre-dispute before it becomes a formal chargeback. Chargeback Alerts delivers that notification to you in real time. Merchants get a short window to act — refund the customer, stop the shipment, resolve it. That way, the chargeback is never raised. No fee, no ratio impact, and the goods stay in the warehouse.
Two networks, two ways of resolving. Ethoca and Verifi CDRN alerts come to you, and your team or your rules decide what happens. Visa RDR works the other way: Visa applies your rules on the issuer side and resolves the dispute automatically, with no action from you at all.
Ethoca Alerts
Covers Mastercard and Visa transactions. Early notice of a dispute, with a window to resolve. Merchant can decide what to do with each alert.
Verifi CDRN Alerts
Extensive coverage across the Visa network, with dispute insight typically within 72 hours. Same model, merchant can decide what action to take.
Verifi RDR Alerts
Issuer-side and fully automated. Visa’s decision engine applies rules you have defined and the acquirer credits the issuer directly. No additional action required.
Integrated product
Dispute Intelligence
Automating Ethoca and CDRN alerts arrive as notifications; someone still has to decide what to do with each one. Dispute Intelligence applies your rules and acts on every alert within the deadline, without anyone watching an inbox.
By enabling full or partial automation of refunds and offering customizable rule sets, it empowers businesses to gain control over their dispute alerts, significantly minimizing manual intervention. This not only enhances operational efficiency but also leads to lower chargeback ratios, reduced fees, and speedy resolutions.
Ready to resolve dispute before they become chargeback?
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