RESOLVE
Ethoca Alerts
Mastercard’s pre-dispute alert network. When a cardholder disputes, Ethoca tells you before it becomes a chargeback. This gives a window to refund, stop the shipment, or resolve it directly.
DISCOVER
What are Ethoca Alerts?
PayShield’s Ethoca Alerts offering is a cutting-edge service designed to equip businesses with advanced tools for dispute resolution and chargeback prevention. Key features include:
Early notice
Alerts arrive within hours of the cardholder raising the dispute, with a defined window to act before it becomes a chargeback.
Visa and Mastercard coverage
Ethoca is Mastercard-owned but covers a substantial share of both networks.
Automate it
Handle alerts automatically through Dispute Intelligence — your refund rules applied inside your existing payment and CRM systems.
PROCESS
How Ethoca Alerts Work
Customer disputes transaction, issuing bank notifies the Ethoca Alerts service.
Alert transmitted to merchant. Merchant refunds customer, adjusts or halts disputed order.
Ethoca service notifies issuing bank that the dispute has been resolved. Merchant avoids costly chargeback.
MORE ABOUT
Ethoca Alerts
Ethoca Alerts by PayShield can strengthen defense against chargebacks, save costs, and protect your business’s reputation. Use a proactive approach to resolve payment disputes with PayShield and Ethoca Alerts.
- Enhanced Dispute Resolution: Proactively resolve disputes and prevent costly chargebacks.
- Cost Reduction: Lower fulfilment costs by stopping the dispatch or production of disputed goods.
- Customizable Solutions: Tailor alerts and actions to fit your specific business needs.
- Automation Ready: Use Ethoca Alerts with PayShield’s Dispute Intelligence for seamless, automated chargeback prevention.
Ready to integrate with Ethoca Alerts?
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