RESOLVE
Dispute Intelligence
Set your refund rules once and every alert is actioned within the deadline. Runs inside your existing payment and CRM systems, and filters duplicates and low-value alerts so you stop paying to resolve disputes that were never going to land.
DISCOVER
What is Dispute Intelligence?
Chargeback Alerts tells you a dispute has been raised. Someone still has to decide what to do about each one, and do it before the deadline. Dispute Intelligence lets you set the rules, such as anything under a threshold, escalate above it, or never auto-refund a particular merchant.
It also filters what reaches you. Duplicate alerts, alerts for transactions already refunded, and alerts worth less than the fee to action them are suppressed before they cost anyone time.
Covers Ethoca Alerts and Verifi CDRN. Visa RDR resolves on the issuer side and needs no automation from you that sits with Chargeback Alerts.
Automated Alert Resolution
Refund and resolution workflows triggered for Ethoca and Verifi CDRN alerts directly inside your payment and CRM systems, using routing, refund thresholds and operational logic you define per merchant.
Alert Performance Optimisation
Alert quality monitoring, duplicate filtering and low-value alert suppression. So you stop paying resolution fees on alerts that were never worth actioning.
Enterprise Dispute Operations
Built for merchants, PSPs, aggregators and shared MID environments, with orchestration that scales across a book rather than a single account.
PROCESS
How It Works?
1. Alert arrives
A cardholder disputes; the issuer raises a pre-dispute; Ethoca or Verifi CDRN delivers the alert.
2. Rules applied
Your rule set decides whether to refund in full, refund in part, or flag for a human intervention.
3. Refund processed
Executed through your payment processor. The customer is credited.
4. Chargeback avoided
The outcome returns to the issuing bank. No chargeback, no fee, no ratio impact.
Built For High-Volume Transactions
It integrates into the payment and CRM systems you already use, refunds and resolutions are triggered where your team already works, rather than in another tool someone has to remember to open.
That matters most where alert volume makes manual handling impossible: shared MID environments, sub-merchant portfolios, and any book large enough that “someone will check the inbox” is not a plan. Rules can differ per merchant.
- Headless integration into existing payment and CRM systems
- Fully compatible with Ethoca and Verifi CDRN alerts
- Per-merchant rule sets for portfolio environments
- Duplicate, false-positive and low-value alert filtering
- Chargeback analysis and channel reporting
Ready to automated your chargeback alerts?
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