PAYSHIELD RESOLVE
Dispute Intelligence
A part of PayShield’s Auto Resolution suite, optimise chargeback resolution with PayShield’s Dispute Intelligence. Effortlessly automate and optimize dispute management processes. Enjoy proactive control, reduced fees, lower fulfilment costs and systems-level integration. Do chargebacks smarter with PayShield’s Dispute Intelligence.
DISCOVER
What is Dispute Intelligence?
Dispute Intelligence is your smart ally in chargeback management. It seamlessly integrates into your systems, enabling fully or partially automated refunds off the back of Chargeback Alerts. Merchants benefit from customized rule sets, empowering them to decide which alerts to automatically refund or handle manually. Enhance efficiency, reduce fees, and achieve speedy resolutions with PayShield’s Dispute Intelligence.
Customizable Automation
Tailored rules for automated handling designed to fit the merchant’s needs.
Smart Resolution
Swiftly resolve chargeback alerts. Automate repetitive processes ensuring quick handling of disputes.
Universal Compatiability
Full support for Ethoca, Verifi CDRN and partial support for Verifi RDR Alerts. Reduce overheads and optimize performance.
PROCESS
How Dispute Intelligence Works
1. Dispute Initiated
Customer initiates dispute and issuing bank issues alert. Dispute Intelligence activated from incoming Chargeback Alert and references merchants custom rule set. Moves to processing.
2. Automated Processing
Based on merchants’ preset rules, Dispute Intelligence automatically processes partial or full refund.
3. Dispute Resolved
Outcome passed to issuing bank. Dispute resolved and chargeback avoided.
MORE ABOUT
Dispute Intelligence
PayShield’s Dispute Intelligence is a revolution in Chargeback Alert management, enabling merchants to seamlessly automate dispute alert processing. This versatile product integrates into existing systems, offering a headless software solution to merchants, ISO’s and PayFacs. With full compatibility for Ethoca and CDRN Alerts, merchants are set up with custom rule sets that can automatically handle all chargeback alerts.
Empowered by Dispute Intelligence, businesses gain full control over their Chargeback Alerts, minimizing manual intervention, lowering chargeback ratios, reducing fees, ensuring speedy resolutions, and protecting their fulfilment processes.
- Seamless, automated handling of Chargeback Alerts.
- Fully headless software solution.
- Full compatibility with Ethoca and CDRN Alerts.
- Minimizes manual intervention.
- Lowers chargeback ratios.
- Reduces fees.
- Protects your fulfilment processes.
Ready to integrate with Dispute Intelligence?
Featured Articles
How to Automate Your Dispute Resolution & Chargeback Prevention in 2026
Why Manual Dispute Handling no Longer Works in 2025 Chargeback volumes are increasing in every major market, and with customers filing disputes at an unprecedented rate, manual workflows can no longer keep up. In 2025, issuers are...
Post-Holiday Chargebacks (2026 Global Guide)
Why January-March is the Danger Zone Each year, merchants in the US, EU, and APAC experience the same pattern... Once the Christmas rush is over, the chargebacks begin. January through March becomes a stressful period because millions of customers begin returning...
How Gen Z Is Fueling the New Chargeback and Friendly Fraud Surge
A generational shift is changing the way disputes occur online as Gen Z's obsession with chargebacks becomes a defining challenge for PSPs, PayFacs and high-volume merchants. Gen Z consumers, who have grown up in a digital world, want rapid...